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AIQ and WebUI do not show "exception" alerts

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180
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • Element software
  • NetApp SolidFire Active IQ (AIQ)

Issue

SNMP Trap reports an alert whose error code is "exception", but the same alert is not seen in AIQ or WebUI.

Example:
{\"blocksUpgrade\":true,\"clusterFaultID\":12345,\"code\":\"exception\",\"data\":{\"checker\":\"SshEnabled\",\"currentStack\":\"\",\"exceptionCode\":\"xMissingParameter\",\"streamDetails\":1,\"throwFile\":\"./shared/JsonUtil.h\",\"throwFunction\":\"T solidfire::JsonMemberAs(const Json::Value&, const string&) [with T = std::__cxx11::basic_string<char>; std::__cxx11::string = std::__cxx11::basic_string<char>]\",\"throwLine\":606,\"whatString\":\"Missing member=[status] members={error,nodeID}\"},\"date\":\"2024-04-10T01:39:41.297937Z\",\"details\":\"Exception from CheckSshEnabled: Missing member=[status] members={error,nodeID}. If this condition persists contact SolidFire Support.\",\"driveID\":0,\"driveIDs\":[],\"externalSource\":\"\",\"networkInterface\":\"\",\"nodeHardwareFaultID\":0,\"nodeID\":0,\"resolved\":false,\"resolvedDate\":\"\",\"serviceID\":0,\"severity\":\"warning\",\"type\":\"cluster\"}

 

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