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SAS/FC port offline alerts are seen for ATTO 6500 with the ports online

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metrocluster
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metrocluster
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Applies to

  • ATTO 6500
  • SNMP monitoring

Issue

A MetroCluster is sending a "StorageBridgePortDown" alert, or a "FC_PORT_X" is 'Offline' Health Monitoring alert.

EMS Logs

[clusterA-01: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process schm: StorageBridgeUnreachable_Alert[200000########].

Errors: ATTO_10.10.10.1(2000001#######):FC_PORT_1 is Offline.    
ATTO_10.10.10.1(200000108#####):SAS_PORT_1 is Offline.

  • Check status

clutserA-01::> storage bridge show -name ATTO_10.10.10.1

     Bridge Name: ATTO_10.10.10.1
      Bridge WWN: 200000108#####
          Vendor: Atto
           Model: FibreBridge 6500N
   Serial Number: FB6500N121616
Firmware Version: 1.63 071C 51.01
   Management IP: 10.10.10.1
          Errors: ATTO_10.10.10.1(2000001#######):FC_PORT_1 is Offline.
                  ATTO_10.10.10.1(200000108#####):SAS_PORT_1 is Offline.
Last Update Time: 8/4/2021 19:24:52 +00:00
  • Check status from the MetroCluster remote site

clutserB-01::> storage bridge show -name ATTO_10.10.10.1

     Bridge Name: ATTO_10.10.10.1
      Bridge WWN: 200000108#####
          Vendor: Atto
           Model: FibreBridge 6500N
   Serial Number: FB6500N121616
Firmware Version: 1.63 071C 51.01
   Management IP: 10.10.10.1
          Errors: -
Last Update Time: 8/4/2021 19:24:52 +00:00

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