Skip to main content
NetApp Knowledge Base

SAS/FC port offline alerts are seen for ATTO 6500 with the ports online

  1. Last updated
  2. Save as PDF
Views:
280
Visibility:
Public
Votes:
0
Category:
metrocluster
Specialty:
metrocluster
Last Updated:

Applies to

  • ATTO 6500
  • SNMP monitoring

Issue

A MetroCluster is sending a "StorageBridgePortDown" alert, or a "FC_PORT_X" is 'Offline' Health Monitoring alert.

EMS Logs

[clusterA-01: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process schm: StorageBridgeUnreachable_Alert[200000########].

Errors: ATTO_10.10.10.1(2000001#######):FC_PORT_1 is Offline.    
ATTO_10.10.10.1(200000108#####):SAS_PORT_1 is Offline.

  • Check status

clutserA-01::> storage bridge show -name ATTO_10.10.10.1

     Bridge Name: ATTO_10.10.10.1
      Bridge WWN: 200000108#####
          Vendor: Atto
           Model: FibreBridge 6500N
   Serial Number: FB6500N121616
Firmware Version: 1.63 071C 51.01
   Management IP: 10.10.10.1
          Errors: ATTO_10.10.10.1(2000001#######):FC_PORT_1 is Offline.
                  ATTO_10.10.10.1(200000108#####):SAS_PORT_1 is Offline.
Last Update Time: 8/4/2021 19:24:52 +00:00
  • Check status from the MetroCluster remote site

clutserB-01::> storage bridge show -name ATTO_10.10.10.1

     Bridge Name: ATTO_10.10.10.1
      Bridge WWN: 200000108#####
          Vendor: Atto
           Model: FibreBridge 6500N
   Serial Number: FB6500N121616
Firmware Version: 1.63 071C 51.01
   Management IP: 10.10.10.1
          Errors: -
Last Update Time: 8/4/2021 19:24:52 +00:00

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.