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XCP SMB copy fails with A device attached to the system is not functioning error

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Category:
netapp-xcp
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nas
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Applies to

  • XCP SMB
  • ONTAP 9
  • Symantec Protection Engine

Issue

  • XCP SMB copy fails with below error when creating files on destination share.

failed to copy "folder\filename": (31, 'CreateFile', 'A device attached to the system is not functioning.')

  • "Scan-failed" event is reported in vscan show-events command.

::*> vscan show-events -vserver svm1 -instance
                           Node: node1
                        Vserver: svm1
                         Server: 10.x.x.x
                     Event Type: scan-failed
                      File Path: \vol\folder\filename.txt
                Vscanner Vendor: symantec protection engine
               Vscanner Version: 20230701.7
       Server Disconnect Reason: -
Vserver LIF Used for Connection: 10.x.x.x
        Scan Engine Status Code: 333300001

 

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