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EMS list error Nblade_CifsOperationTimedOut_1 error with SPINNP_ERR_OFFBOX_VSCAN_REQD

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ontap-9
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nas
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Applies to

  • ONTAP 9
  • CIFS/SMB
  • Virus Scan (vScan)

Answer

  • This message occurs when a CIFS operation times out because it could not be processed completely within 40 seconds.

Tue Dec 08 11:23:26 CET [Node-01: kernel: Nblade_CifsOperationTimedOut_1:error]: params: {'remoteBladeID': 'xxx-xxxxxxxxxxxx (Node-02)', 'cmdRestartCnt': '0', 'vserverId': '5', 'commandName': 'SMB2_COM_CREATE', 'isQosEnabled': 'QoS_disabled', 'lastSpinNpError': 'SPINNP_ERR_OFFBOX_VSCAN_REQD', 'localIpAddress': '10.10.10.10', 'lastCsmError': 'CSM_OK', 'clientIpAddress': '10.10.10.20', 'suspensionCnt': '6', 'dsId': '0'}

  • The reason for the timeout in the above message is indicated as VSCAN
  • If these messages appear frequently then it is an indication that there is something wrong with vscan requests
  • Statistics can be collected to analyze the vscan server performance from the ONTAP side
  • Engage the vscan vendor for further analysis, to help make sure the scanners are sized appropriately. 

Additional Information

 

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