Skip to main content
NetApp Knowledge Base

Vscan servers are not connecting due to ONTAP firewall policy configuration

Views:
1,895
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • Vscan

Issue

Tue Jun 29 21:29:20 EDT [NODE-01: nblade2: Nblade.vscanNoScannerConn:EMERGENCY]: Vserver "VSERVER1" has no virus scanner connection.
  • Multiple nodes and their SVMs are unable to connect to vscan servers (appended example below)
Cluster::> vserver vscan connection-status show-all 
                                              Connection
Vserver     Node              Server          Status         Disconnect Reason
----------- ----------------- --------------- -------------- -----------------
Vserver1                                      disconnected   remote-closed
            Node-01           10.73.251.116
Vserver1                                      disconnected   remote-closed
            Node-01           10.73.251.137
Vserver1                                      disconnected   remote-closed
            Node-02           10.73.251.116
Vserver1                                      disconnected   remote-closed
            Node-02           10.73.251.137
  • The Antivirus Connector can ping the SVM management LIF, however connection fails with 'unable to connect to remote server' on attempting to connect to ONTAP using HTTPS.

clipboard_e018bf8ec73c5577431b027b05b1d0e50.png

  • Vscan configuration is checked and found to be correct, with privileged user set and able to authenticate
  • Nothing is blocking traffic on the network

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.