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Vscan servers are not connecting due to ONTAP firewall policy configuration

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ontap-9
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nas
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Applies to

  • ONTAP 9
  • Vscan

Issue

Tue Jun 29 21:29:20 EDT [NODE-01: nblade2: Nblade.vscanNoScannerConn:EMERGENCY]: Vserver "VSERVER1" has no virus scanner connection.
  • Multiple nodes and their SVMs are unable to connect to vscan servers (appended example below)
Cluster::> vserver vscan connection-status show-all 
                                              Connection
Vserver     Node              Server          Status         Disconnect Reason
----------- ----------------- --------------- -------------- -----------------
Vserver1                                      disconnected   remote-closed
            Node-01           10.73.251.116
Vserver1                                      disconnected   remote-closed
            Node-01           10.73.251.137
Vserver1                                      disconnected   remote-closed
            Node-02           10.73.251.116
Vserver1                                      disconnected   remote-closed
            Node-02           10.73.251.137
  • The Antivirus Connector can ping the SVM management LIF, however connection fails with 'unable to connect to remote server' on attempting to connect to ONTAP using HTTPS.

clipboard_e018bf8ec73c5577431b027b05b1d0e50.png

  • Vscan configuration is checked and found to be correct, with privileged user set and able to authenticate
  • Nothing is blocking traffic on the network

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