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VSCAN server shows disconnected with no reason due to DNS issue

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Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • VSCAN

Issue

  • VSCAN is disconnected with no reason on one vserver:
::> vscan connection-status show
  (vserver vscan connection-status show)
                                       Connected Connected
Vserver         Node                Server-Count Servers
--------------- ------------  ------- ------------ -----------------------------
svm1     Node_01                       0              -
 
  • Ping is successful between the vscan servers and the vserver data LIF
  • AV logs shows:
[Pipe: svm1.domain.com] CreateNamedPipe failed with 53
  • A network trace shows a kerberos authentication problem and the TCP connection is reset by the Vscan server:
kb.png
 
 
 

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