Skip to main content
NetApp Knowledge Base

SOLIDWORKS File Access Performance Issues on NetApp FlexCache with ONTAP Select

  1. Last updated
  2. Save as PDF
Views:
47
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP Select
  • FlexCache
  • ONTAP 9

Issue

Users experienced significant performance issues and failures when accessing and opening SOLIDWORKS design files stored on a NetApp FlexCache setup, especially with files containing numerous linked components
 
  • SOLIDWORKS files with minimal linked components open successfully.
  • SOLIDWORKS files with hundreds to thousands of linked components:
    • Fail to open
    • Take excessive time (up to 24 hours)
  • Display error messages related to file access or timeout

    "\\x.x.x.x\Flex_Cache\P3-Design in not accessible.You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.

    An internal error occurred"

    Solidwork_error.jpg

Environment:

  • Application: SOLIDWORKS
  • Storage Platform: NetApp FlexCache
  • ONTAP Version: ONTAP Select
  • Virtualization Platform: VMware vSphere
  • FlexCache Configuration:
    • 16 GB RAM
    • 4 vCPUs
    • Non-SSD storage (initially)
    • Mixed aggregates (SSD + NLSAS)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.