S3 client receives 404 "not found" error when downloading objects via pre-signed URL

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Views:: 31

Visibility:: Public

Votes:: 0

Category:: ontap-9

Specialty:: nas

Last Updated:

Applies to

ONTAP S3

Issue

Downloading objects via pre-signed URL fails with HTTP Request failed, Response code is: 404:

[2025-07-04 02:58:44 PDT] [DEBUG] S3 use virtual addressing: false

[2025-07-04 02:58:44 PDT] [DEBUG] S3 use http scheme: false

[2025-07-04 02:58:44 PDT] [DEBUG] S3 bucket name: bkt

[2025-07-04 02:58:44 PDT] [DEBUG] S3 object name: obj

[2025-07-04 02:58:44 PDT] [DEBUG] S3 access key ID: xxxxxxxxxxxxxxxxxxxx

[2025-07-04 02:58:44 PDT] [DEBUG] S3 secret key: xxxxxxxxxxxxxxxx

[2025-07-04 02:58:44 PDT] [DEBUG] Start pre job step

[2025-07-04 02:58:44 PDT] [INFO] S3 CA bundle path is : /etc/ssl/ca-bundle.pem

[2025-07-04 02:58:44 PDT] [DEBUG] HTTP Request failed, Response code is: 404, attempt number: 1

[2025-07-04 02:58:44 PDT] [DEBUG] HTTP Request failed, Response code is: 404, attempt number: 2

[2025-07-04 02:58:44 PDT] [DEBUG] HTTP Request failed, Response code is: 404, attempt number: 3

[2025-07-04 02:58:44 PDT] [DEBUG] HTTP Request failed, Response code is: 404, attempt number: 4

[2025-07-04 02:58:44 PDT] [DEBUG] HTTP Request failed, Response code is: 404, attempt number: 5

[2025-07-04 02:58:44 PDT] [DEBUG] HTTP Request failed, Response code is: 404, attempt number: 6

[2025-07-04 02:58:44 PDT] [DEBUG] HTTP Request failed, Response code is: 404, attempt number: 7

[2025-07-04 02:58:44 PDT] [DEBUG] HTTP Request failed, Response code is: 404, attempt number: 8

[2025-07-04 02:58:44 PDT] [DEBUG] HTTP Request failed, Response code is: 404, attempt number: 9

[2025-07-04 02:58:44 PDT] [DEBUG] HTTP Request failed, Response code is: 404, attempt number: 10

[2025-07-04 02:58:44 PDT] [CRITICAL] File download failed

Access via S3 client (like AWS) confirms that object exists

There is no lifecycle management rule:

::> vserver object-store-server bucket lifecycle-management-rule show -vserver <svm_name> -bucket <bkt_name> -instance

There are no entries matching your query.

Versioning is disabled:

::> vserver object-store-server bucket show -vserver <svm_name> -bucket <bkt_name> -fields versioning-state,object-count

vserver bucket versioning-state object-count

---------------- ----------------------- ---------------- ------------

svm bkt disabled 152