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Running 'df' command hangs and 'NFS3ERR_JUKEBOX' errors are seen

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Category:
ontap-9
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nas
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Applies to

  • ONTAP 9 and later
  • NFS
  • NTFS security style volume

Issue

  • Running a 'df' command hangs or does not return the output on a Linux server.
  • Accessing a NTFS style volume.
  • EMS logs show NFS authorization problem alerts:
      
    Mon Mar 11 00:09:09 +0100 [node1: secd: secd.nfsAuth.problem:error]: vserver (svm1) General NFS authorization problem. Error: Get user credentials procedure failed   [  0 ms] Determined UNIX id 1001 is UNIX user 'user1'   [     1] Trying to map 'user1' to Windows user 'user1' using implicit mapping   [     2] Successfully connected to ip 192.168.0.100, port 445 using TCP   [    13] Successfully authenticated with DC dc.netapp.local   [    23] Encountered NT error (NT_STATUS_PENDING) for SMB command Read   [  1485] Could not find Windows name 'user1' **[  1485] FAILURE: Name mapping for UNIX user 'user1' failed with transient errors.
  • Packet traces may show 'NFS3ERR_JUKEBOX' errors:

39 2024-03-11 09:08:26.791083 client_ip storage_ip NFS 206 V3 GETATTR Call (Reply In 43), FH: xxxxxxxxxx
41 2024-03-11 09:08:26.791178 client_ip storage_ip NFS 206 V3 GETATTR Call (Reply In 49), FH: xxxxxxxxxx
43 2024-03-11 09:08:26.791436 storage_ip client_ip NFS 206 V3 GETATTR Reply (Call In 39) Error: NFS3ERR_JUKEBOX
49 2024-03-11 09:08:26.791606 storage_ip client_ip NFS 206 V3 GETATTR Reply (Call In 41) Error: NFS3ERR_JUKEBOX

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