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Quota Resize Fails with SecD Error Due to Unresolvable Users and DNS Issues in ONTAP

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Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9.x
  • Quota

Issue

Quota resize or quota ON operations fail on specific nodes within a cluster. The failures are observed only on certain nodes, while the same operation succeed on other nodes in the same cluster
 
EMS :
 
On specific nodes within a cluster, quota resize or quota ON operations may fail repeatedly. The following error messages are observed in the logs
 
ERR: VOPL::QuotaOps: JOB[xxxxxxx]: pushRules: Retrying after copy rules failed with error User name <username> not found. Reason: SecD Error: libc returned a transient error. Please look at the journal for detail. , retry count <n>ERR: QuotaUtil::logger: secd_rpc_auth_user_name_to_id_1 failed with error code 7035.ERR: VOPL::QuotaOps: JOB[xxxxxxx]: pushRules: Retrying after copy rules failed with error RPC name to UID failed for user <username>. Reason: RPC: Timed out. , retry count <n>ERR: VOPL::QuotaOps: JOB[xxxxxxx]: pushRules: Cancel quota op after failure(User name <username> not found. Reason: SecD Error: libc returned a transient error. Please look at the journal for detail. ) from copy rules to zapi; retry count is 8
 
SecD :
 
DNS and LDAP errors seen in the logs during the same period
 
Failed to connect to <DNS server IP> for DNS via Source Address <LIF IP>: Operation timed outERR: Unable to contact DNS to discover domain controllers.ERR: RESULT_ERROR_DNS_CANT_REACH_SERVER:6812 in dnsDiscoverServers()
 
The operation retries multiple times before ultimately failing and canceling the job.

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