Skip to main content
NetApp Knowledge Base

One service account isn't able to connect to CIFS share using FQDN

Views:
678
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP CIFS
  • Microsoft SQL server
  • Microsoft Windows Server

Issue

  • Without any changes, it is noted that a SQL service account is unable to access CIFS share with generic connectivity error, preventing backups
  • All other users can be connect to the same CIFS share normally using Windows File Explorer - the problem is isolated to a single account and just SQL services on a specific server
  • When logging into Windows server as the SQL service account, the same CIFS share connects using NETBIOS and IP address, but not the FQDN
  • Packet traces show that ONTAP is responding to SMB calls (DFS_GET_REFERRALS, TREE_DISCONNECT, and others) with STATUS_ACCESS_DENIED

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.