Skip to main content
NetApp Knowledge Base

No connection to Symantec AV server can be established. Error: "scan-internal-error"

  1. Last updated
    Sep 25, 2024
  2. Save as PDF
Views:
203
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:
9/25/2024, 6:29:53 AM

Applies to

  • ONTAP 9
  • Symantec Protection Engine 8.2.2.7
  • Antivirus

Issue

  • Connection with Vscan server can't be established
  • ASUP -> VSCAN-EVENTS.XML or vserver vscan show-events command via advanced mode reports scan-internal-error:

Vserver1 Node-02    -               scan-internal-    7/22/2024
                                            error             13:50:16
 

  • AV logs show connection failure after DNS lookup, like multiple data LIFs are resolving same DNS name:

Attempting reverse DNS lookup of 10.0.0.1
10.0.0.2 resolved to example.domain.net
Found host example.domain.net for IP 10.0.0.1
10.0.0.1 resolved to example.domain.net
Attempting reverse DNS lookup of 160.50.66.46
Found host example.domain.net for IP 10.0.0.3
10.0.0.3 resolved to example.domain.net
Attempting reverse DNS lookup of 10.0.0.3
Found host example.domain.net for IP 10.0.0.4
[Pipe: example.domain.net, Vserver1Node-01][r] CreateNamedPipe failed with 1. closingQ: [0]
[Pipe: example.domain.net, Vserver2Node-02][r] CreateNamedPipe failed with 1. closingQ: [0]

  • On DNS Lookup attempt of IPv6, same IP is returned:

Found host example.domain.net for IP 2001:0000:130F:0000:0000:09C0:876A:130
2001:0000:130F:0000:0000:09C0:876A:130 resolved to example.domain.net
[Pipe: example.domain.net, Vserver1Node-01][r] CreateNamedPipe failed with 1. closingQ: [0]
[Pipe: example.domain.net, Vserver1Node-01][r] CreateNamedPipe failed with 1. closingQ: [0]

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.