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Machine account creation procedure failed with KRB5_REALM_UNKNOWN error

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223
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • CIFS/SMB
  • ONTAP 9
  • Kerberos

Issue

When attempting to create a CIFS server, customer is receiving Machine account creation procedure failed

::> vserver cifs create -vserver <vservername> -cifs-server <cifsservername> -domain <domainname>

Error: Machine account creation
procedure failed
  [108610] Loaded the preliminary configuration.
**[109598] FAILURE: Could not authenticate as
'user.name@DOMAIN.COM': Cannot find KDC for requested realm (KRB5_REALM_UNKNOWN)
  [109607] Retry requested, but the retry
window (7000 ms) has expired; giving up.
6/14/2023 18:27:01  cluster02-01 ERROR       secd.dns.srv.lookup.failed: DNS server
failed to look up service (_kerberos._tcp.XXX-XX-XXX._sites.XXX.DOMAIN.CORP) for vserver (svm_cluster02) with error (No server(s) found).
6/14/2023 18:27:01  cluster02-01 ERROR       secd.dns.srv.lookup.failed: DNS server failed to look up
service (_ldap._tcp.XXX-XX-XXX._sites.XXX.DOMAIN.CORP) for vserver (svm_cluster02) with error (No server(s)
found).
6/14/2023 18:27:01  cluster02-01 ERROR       secd.dns.srv.lookup.failed: DNS server failed to look up service
(_ldap._tcp.XXX-XX-XXX._sites.dc._msdcs.XXX.DOMAIN.CORP) for vserver (svm_cluster02) with error (No server(s) found).

  • Verify  username:

::> set advanced
::*> vserver services access-check authentication show-creds -node <nodename> -vserver<vservername> -win-name <windows username>

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