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Enterprise Vault fpolicy server disconnects from SVM intermitently

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Category:
ontap-9
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nas
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Applies to

  • Veritas Enterprise Vault (EV)
  • ONTAP 9
  • FPolicy

Issue

  • EV (FPolicy) server disconnects from SVM and when SVM tries to connect, it fails and finally gives up after multiple retries.
EMS logs :
[Node1: fpolicy: fpolicy.server.connectError:error]: Node failed to establish a connection with the FPolicy server "10.x.x.1" (reason: "TCP Connection to FPolicy server failed.").
[Node1: fpolicy: fpolicy.server.connectError:error]: Node failed to establish a connection with the FPolicy server "10.x.x.2" (reason: "TCP Connection to FPolicy server failed.").
 
 
FPolicy Mlog:
 
[kern_fpolicy:error:1925] Read returned error with errno[54] [0x0x80533db00] src/fsm/fsm_external_engine.cc:817
[kern_fpolicy:error:1925] readMsg returned error while reading the message length response from FPolicy server [0x0x80533db00] src/fsm/fsm_external_engine.cc:5996
[kern_fpolicy:info:1925] [virtual smdb_error fpolicy_appcfg_server_status_db_iterator::notify_imp(smdb_cdb_iterator::operation)] operation: [modify], policy: [1]
[kern_fpolicy:info:1925] updateStatusTable[disconnect]:: Modified entry vs[40] policy[evplaceholdercmode] server[10.x.x.1] [0x0x80533db00] src/fsm/fsm_external_engine.cc:4444
[kern_fpolicy:info:1925] Server DISCONNECTED with retVal = 9366. [0x0x80533db00] src/fsm/fsm_task.cc:1672
 
  • After every disconnection, the FPolicy servers can be manually connected using "vserver fpolicy engine-connect"

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