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Unable to Reset CIFS Server Password Due to DNS Resolution Issues to Domain Controllers in ONTAP

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Category:
ontap-9
Specialty:
NAS
Last Updated:

Applies to

  • ONTAP 
  • CIFS
  • DNS

Issue

  1. After CIFS server password expired users are unable to access CIFS shares. All attempts to establish a connection Domain Controller (DC) fails, resulting in CIFS protocol access failure.
  2. ldap check -vserver Test shows LDAP status Down.
    cluster::*> ldap check -vserver Test
           Vserver: vserver
           Client Configuration Name: AD_ldap
                  LDAP Status: down
          LDAP Status Details: Error: Validate the Ldap configuration procedure failed
  3.  Vserver cifs domain password change fails with Error:
    Error: command failed: Password update failed. Reason: Kerberos Error: Invalid credentials were given.

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