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AV Connector install failed with service account member of local admin group

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Category:
ontap-9
Specialty:
nas
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Applies to

  • ONTAP 9
  • AV Connector 1.0.6
  • AV Connector 1.0.7

Issue

  • AV connector installation fails with error: "The service account must have administrative rights to the local machine"
  • Same error is received even running installation with administrator privileges
  • Service account is already member of local administrator group. Issue persists even by adding domain account directly:

                                   Vserver: Svm1
                              Scanner Pool: Pool1
                            Applied Policy: idle
                            Current Status: off
        Cluster on Which Policy Is Applied: -
                 Scanner Pool Config Owner: cluster
      List of IPs of Allowed Vscan Servers: 10.0.0.1, 10.0.0.2
List of Host Names of Allowed Vscan Servers: vscan1.domain.com,
                                            vscan2.domain.com
List of Privileged Users: domain\vscan_user

  • Packet Trace:
2953 KRB5 1434732973 1434733288 2243055000 14 krbtgt,domain vscan_user AS-REQ
2955 KRB5 2243056460 2243056860 1434733288 14 krbtgt,domain.com vscan_user  AS-REP
2963 KRB5 3919473281 3919475149 3830882386 15 krbtgt,domain.com,hostname TGS-REQ
2966 KRB5 3830883846 3830884322 3919475149 15 hostname vscan_user TGS-REP
2976 KRB5 3247395272 3247403148 429417592 16 krbtgt,domain.com,hostname,krbtgt,domain.com TGS-REQ
2997 KRB5 429417592  429417685  3247403148 16 hostname KRB Error: KRB5KRB_AP_ERR_BADMATCH

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