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7z command not found error when downloading Data Broker logs in NetApp Console Copy and Sync

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Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • CLOUD VOLUMES ONTAP
  • NetApp Cloud Sync
  • 9.16.1P9

Issue

  • Attempts to download Data Broker logs from NetApp Console Copy & Sync were failing.
  • The Data Broker was unable to generate the compressed log bundle needed for troubleshooting and verification during ongoing file-migration activities.
  • Symptoms:
    • The following errors were observed in the Data Broker logs:
      Failed to upload data broker logs Error: /bin/sh: line 1: 7z: command not found
      [download-logs] fatally failed due to error: /bin/sh: line 1: 7z: command not found
      Failed to execute command Error: Command failed: 7z a ./tmp/downloadLogs/... ./logs ./config/local.json

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