Skip to main content
NetApp Knowledge Base

CONTAP-34034: Local user authentication fails if DNS or LDAP servers are unreachable

Views:
50
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:

Issue

  • CIFS users are not able to access CIFS shares.
  • CIFS is joined to domain and users are connecting using local user on vserver.
  • However, SECD logs indicate failure in connecting to LDAP server when client is accessing CIFS.

11/13/2023 18:07:37 BIG-NAS-05 ERROR secd.dns.srv.lookup.failed: DNS server failed to look up service (_ldap._tcp.dc._msdcs.big.local) for vserver (DATA2) with error (Operation timed out). 11/13/2023 18:07:29 BIG-NAS-02 ERROR secd.cifsAuth.problem: vserver (DATA1) General CIFS authentication problem. Error: User authentication procedure failed

CIFS SMB2 Share mapping - Client Ip = 192.168.13.103

[ 0 ms] Login attempt by domain user '2019-03-DEDI\Dedi.Wahyu' using NTLMv2 style security [ 2002] TCP connection to ip 192.168.210.10, port 389 via interface 10.10.128.154 failed: Operation timed out. [ 2002] LDAP search for the "dnsHostName" attribute(s) within base "" (scope: 0) using filter "(objectClass=*)" failed with error: Can't contact LDAP server [ 4009] Failed to connect to 192.168.210.10 for DNS via Source Address 10.10.128.154: Operation timed out **[ 4009] FAILURE: Unable to contact DNS to discover domain controllers. [ 4010] Unable to make a connection (NetLogon:BIG.LOCAL), result: 6812

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.