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asup.aods.response.timeOut:error events are seen continuously and ASUP delivery fails

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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • AutoSupport OnDemand
  • ONTAP 9

Issue

  • EMS logs report the following errors from all nodes or one node occasionally:
Mon May 15 23:58:33 +0900 [node1: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.
Tue May 16 00:32:57 +0900 [node2: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.
  • When checking the status by the command below, a timeout error can be found in the proxy:
::> autosupport check show-details -check-type ondemand-server
Category: on-demand          
Component: ondemand-server             
Status: failed             
Detail: AutoSupport OnDemand connectivity check failed for destination: 
https://support.netapp.com/aods/asupmessage via proxy - <proxy name>. 
Error: Timeout was reached when connecting to the server - 'support.netapp.com'  
Corrective Action: Possible network configuration issue. 
Ensure that you have network connectivity Node: <node name>
  • Network reachability check to the support.netapp.com fails confirming network issue
::> network ping -node Lab-01 -destination support.netapp.com
no answer from support.netapp.com
::> network ping -node Lab-01 -destination 216.XXX.21.XX
no answer from 216.XXX.21.XX

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