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User triggered ASUP transmission-failed with error 550-5.7.1 Invalid credentials for relay

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Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9.16.1
  • AutoSupport
  • SMTP mail host configure with Google Gmail/G-Suite as relay host

Issue

  • After configure Google Gmail/G-Suite as SMTP relay host in AutoSupport, test mail that triggered by the user failed to transmit to the target mail address.
  • AutoSupport history shows:

Node    AutoSupport Sequence Number Trigger Event      Status of Delivery  AutoSupport Subject   Last Error
Node-01 1144                        callhome.invoke    transmission-failed USER_TRIGGERED (TEST) Failed sending data to the peer

  • Notify.d log shows:

Retry (14 of 14) smtp ASUP delivery: seq num= 1144, subj= HA Group Notification from Node-01 (USER_TRIGGERED (TEST)) NOTICE
Subject: HA Group Notification from Node-01 (USER_TRIGGERED (TEST)) NOTICE
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:40) (message: Retry (6 of 14) smtp ASUP delivery: seq num= 1144, subj= HA Group Notification from Node-01 (USER_TRIGGERED (TEST)) NOTICE)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:40) (message: asup_job opened '/mroot/etc/log/autosupport/202510010959.0' fd=18)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:40) (message: Host smtp-relay.gmail.com:25 was resolved.)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:40) (message: IPv6: xxxx:xxxx:xxxx:xxx::xx)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:40) (message: IPv4: xx.xx.xx.xx)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:40) (message:   Trying xx.xx.xx.xx:25...)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:40) (message: Connected to smtp-relay.gmail.com (xx.xx.xx.xx) port 25)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 220 smtp-relay.gmail.com ESMTP 6a1803df08f44-874a8a8bc58sm539716d6.18 - gsmtp)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: EHLO Node-01)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 250-smtp-relay.gmail.com at your service, [cluster Public IP])
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 250-SIZE 157286400)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 250-8BITMIME)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 250-STARTTLS)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 250-ENHANCEDSTATUSCODES)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 250-PIPELINING)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 250-CHUNKING)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 250 SMTPUTF8)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: MAIL FROM:< Mail Address >)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 550-5.7.1 Invalid credentials for relay [cluster Public IP]. The IP address you've)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 550-5.7.1 registered in your Workspace SMTP Relay service doesn't match the)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 550-5.7.1 domain of the account this email is being sent from. If you are)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 550-5.7.1 trying to relay mail from a domain that isn't registered under your)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 550-5.7.1 Workspace account or has empty envelope-from, you must configure your)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 550-5.7.1 mail server either to use SMTP AUTH to identify the sending domain or)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 550-5.7.1 to present one of your domain names in the HELO or EHLO command. For)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 550-5.7.1 more information, go to)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: 550 5.7.1  https://support.google.com/a/answer/6140680#invalidcred 6a1803df08f44-874a8a8bc58sm539716d6.18 - gsmtp)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: MAIL failed: 550)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: QUIT)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: response reading failed (errno: 36))
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: Closing connection)
(category: 2278:1144:deliver) (emittime: 10/1/2025 10:23:42) (message: Failed to transmit smtp asup 1144, curl error(55): Failed sending data to the peer)

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