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The remote server returned an error: (401) Unauthorized

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Category:
ontap-9
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nas
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Applies to

  • ONTAP 9
  • ONTAP AV Connector 1.0.6

Issue

  • ONTAP AV Connector 1.0.6 is unable to connect to the management LIF

REST API call to <ip-address> using account "<account>" failed. The remote server returned an error: (401) Unauthorized
ONTAP AV Connector log

  • ONTAP/ASUP log: APACHE-ERROR.log

[dot:error]        [client <ip-address>:x] [vserver ID x] [service rest] Denied access to role 'vsadmin' for user '<account>'
[authz_core:error] [client <ip-address>:x] user encrypt: authorization failure for "/api/network/ip/interfaces":
[dot:error]        [client <ip-address>:x] [vserver ID x] [service rest] Denied access to role 'vsadmin' for user '<account>'
[authz_core:error] [client <ip-address>:x] user encrypt: authorization failure for "/api/cluster":

  • ONTAP AV connector log (e.g. avshim.log)

Curl request to <ip-address> failed with http error code 401
Error 22: HTTP response code said error
Failed to fetch data LIF(s) from <ip-address>
Problem fetching vserver LIFs from mgmt-lif <ip-address>

  • vserver services web show indicate no role is listed for name entries rest and security (role:none):

Example:

::> vserver services web show -vserver <vserver> -name rest

  • Role has no access to API /api/cluster and /api/network/ip/interfaces
::> security login show -user-or-group-name <account> -vserver <vserver> -instance
 
::> security login show -vserver <vserver> -role <role>

::> security login role show -vserver <vserver> -role <role> -cmddirname "network interface"

::> security login rest-role show -vserver <vserver> -role <role> -api /api/cluster

::> security login rest-role show -vserver <vserver> -role <role> -api /api/network/ip/interfaces

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