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Performance autosupports only are not sent to Netapp and show error 500 InkAPI error

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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • Autosupport

Issue

  • Performance autosupports are never sent to Netapp
  • EMS shows the following event:

asup.post.drop: AutoSupport message (HA Group Notification from NQZNAS02-04 (PERFORMANCE DATA) NOTICE) was not posted to NetApp. The system will drop the message.

  • Notifyd log shows the following error:

Mon Aug 25 2025 01:05:48 +01:00[kern_notifyd:info:2683] (category: 2683:4915:deliver) (emittime: 8/25/202501:05:47)(message:HTTP/1.1 500 INKApi Error)

  • Proxy log shows HTTP error 502:
12.13.14.15 - - [21/Aug/2025:00:37:49 -0000] "PUT https://support.netapp.com/put/AsupP...312004_2459.7z HTTP/1.1" 502 666 000 0 7336924 32768 1409 211 1406 0 32

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