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One node fails to send AutoSupport via SMTP after performing LIFs' down and up operation

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Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport (ASUP)

Issue

  • After performing the LIF down/up operation, one node cannot send AutoSupport via SMTP. 
  • notifyd log indicates that the Cluster Management LIF cannot communicate with the SMTP server, resulting in curl error (28): Timeout was reached.

0000001c.000c77a0 043ff2e6 Wed Sep 03 2025 01:41:55 +09:00 [kern_notifyd:info:2216] (category: 2216:210:deliver) (emittime: 9/3/2025 00:26:23) (message: connect to <SMTP Server IP> port 25 from <Cluster management IP> port 55679 failed: Operation timed out)
0000001c.000c77a1 043ff2e6 Wed Sep 03 2025 01:41:55 +09:00 [kern_notifyd:info:2216] (category: 2216:210:deliver) (emittime: 9/3/2025 00:26:23) (message: Failed to connect to <SMTP Server IP> port 25 after 75000 ms: Couldn't connect to server)
0000001c.000c77a2 043ff2e6 Wed Sep 03 2025 01:41:55 +09:00 [kern_notifyd:info:2216] (category: 2216:210:deliver) (emittime: 9/3/2025 00:26:23) (message: Closing connection)
0000001c.000c77a3 043ff2e6 Wed Sep 03 2025 01:41:55 +09:00 [kern_notifyd:info:2216] (category: 2216:210:deliver) (emittime: 9/3/2025 00:26:23) (message: Failed to transmit smtp asup 210, curl error(28): Timeout was reached)

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