One controller in the cluster is unable to send AutoSupport via SMTP
Applies to
- ONTAP 9
- AutoSupport delivered via SMTP
Issue
- One controller in the cluster is unable to send AutoSupport via SMTP
- AutoSupport shows as
transmission failed
cluster1::> system node autosupport history show -node node1
Seq Attempt Last
Node Num Destination Status Count Update
------------ ----- ----------- -------------------- -------- -----------------
node1 56
smtp transmission failed 1 11/18/2010 01:10:01
http ignored 1 11/18/2010 01:10:01
noteto ignored 1 11/18/2010 01:10:01
- notifyd logs report error
550 5.7.54from mail server
cluster1::*> debug log files modify -incl-files notifyd
cluster1::*> debug log show -node node1
[...]
000001f2.0062a6ac 1e0b3e45 Fri Oct 07 2022 01:03:32 +01:00 [kern_notifyd:info:1365] (category: 1365:1295:deliver) (emittime: 10/7/2022 00:55:16) (message: 250 2.1.0 Sender OK)
000001f2.0062a6ad 1e0b3e45 Fri Oct 07 2022 01:03:32 +01:00 [kern_notifyd:info:1365] (category: 1365:1295:deliver) (emittime: 10/7/2022 00:55:16) (message: RCPT TO:<autosupport@netapp.com>)
000001f2.0062a6ae 1e0b3e45 Fri Oct 07 2022 01:03:32 +01:00 [kern_notifyd:info:1365] (category: 1365:1295:deliver) (emittime: 10/7/2022 00:55:16) (message: SMTP 0x8098a57b0 state change from MAIL to RCPT)
000001f2.0062a6af 1e0b3e45 Fri Oct 07 2022 01:03:32 +01:00 [kern_notifyd:info:1365] (category: 1365:1295:deliver) (emittime: 10/7/2022 00:55:21) (message: 550 5.7.54 SMTP; Unable to relay recipient in non-accepted domain)