Skip to main content
NetApp Knowledge Base

ONTAP takes longer than before to sent AutoSupport

  1. Last updated
  2. Save as PDF
Views:
164
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport

Issue

  • AutoSupport is more than an hour delayed compared to before.
  • MGWD log records the following abort event.

0000001d.000bXXXX 003bXXXX Wed Dec XX 20XX 01:30:03 +09:00 [kern_mgwd:info:1901] 0xXXXX: 0: ERR: RPCServer: mgwd_xml_start_1_svc: Called for asup_pathname(/mroot/etc/log/autosupport/XXXX.0.files)
0000001d.000bXXXX 003bXXXX Wed Dec XX 20XX 01:30:03 +09:00 [kern_mgwd:info:1901] 0xXXXX: 0: ERR: RPCServer: mgwd_xml_start_1_svc: current_asup_xml exists. State: (1)
0000001d.000bXXXX 003cXXXX Wed Dec XX 20XX 03:00:03 +09:00 [kern_mgwd:info:1901] 0xXXXX: 0: ERR: RPCServer: mgwd_xml_abort_1_svc: ABORTED, State(1)
0000001d.000fXXXX 0048XXXX Thu Dec XX 20XX 00:00:01 +09:00 [kern_mgwd:info:1901] 0xXXXX: 0: ERR: RPCServer: mgwd_xml_start_1_svc: Called for asup_pathname(/mroot/etc/log/autosupport/XXXX.0.files)
0000001d.000fXXXX 0048XXXX Thu Dec XX 20XX 00:00:01 +09:00 [kern_mgwd:info:1901] 0xXXXX: 0: ERR: RPCServer: mgwd_xml_start_1_svc: current_asup_xml exists. State: (1)

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.