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ONTAP System Manager slow when loading Storage VMs page

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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP System Manager

Issue

  • API response times are causing System Manager GUI to take several minutes to load Storage VMs page
  • AUDIT-MLOG-TXT.GZ might show errors related to ONTAPI :
Sun Jan 1 2025 08:50:40 +00:00 [kern_audit:info:9738] 8503f400001e6146 :: netapp01:ontapi :: 192.168.1.101:56288 :: netapp01:admin :: POST /servlets/netapp.servlets.admin.XMLrequest_filer HTTP/1.1 :: Error: 401 Unauthorized
  • APACHE-ERROR.GZ
[Sun Jan 1 22:25:10.671415 2025 +0000] [dot:error] [pid 9738:tid 34395875328] [client 192.168.1.101:54374] [vserver ID 1234567] [service ontapi] Authentication denied for user admin, application ontapi
[Sun Jan 1 22:25:14.438762 2025 +0000] [auth_basic:error] [pid 9738:tid 34395871744] [client 192.168.1.101:54346] AH01617: user admin: authentication failure for "//servlets/netapp.servlets.admin.XMLrequest_filer": Password Mismatch
  • MGWD.log
Sun Jan 1 2025 08:53:25 +02:00 [kern_mgwd:info:3766] 0x831bf3500: 0: ERR: PAM::PASSWD: pam_sm_authenticate: passwd comparison failed for user(admin).
Sun Jan 1 2025 08:53:25 +02:00 [kern_mgwd:info:3766] Error: PAM failed to authenticate user 'admin', application 'ontapi', vserver 1234567: Permission denied

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