Skip to main content
NetApp Knowledge Base

ONTAP AutoSupport messages fail using HTTPS: error setting certificate verify locations

  1. Last updated
  2. Save as PDF
Views:
573
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • Clustered Data ONTAP 8.3
  • Data ONTAP 8 7-mode
  • AutoSupport
  • Transport HTTPS

Issue

AutoSupport messages are successfully delivered to NetApp using HTTP as the transport, but fail when using HTTPS with certificate validation enabled.

  • error setting certificate verify locations

The signature can be determined by viewing the errors logged by the AutoSupport subsystem by reviewing the  /mroot/etc/log/mlog/notifyd.log: 

How to Verify:

::> autosupport check show-details

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.