ONTAPI Request fails along with Mailbox disks are not healthy

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Visibility:: Public

Votes:: 0

Category:: ontap-9

Specialty:: CORE

Last Updated:

Applies to

ONTAP 9
ONTAP Select (OTS)

Issue

ONTAPI Request fails:

<!DOCTYPE netapp SYSTEM 'file:/etc/netapp_gx.dtd'>

<netapp version='1.170' xmlns='http://www.netapp.com/filer/admin'>

<results reason="The proxy server failed to communicate with the ontapi server at address xx.xx.xx.xx" status="failed"

errno="13114"/></netapp>

EMS log reports Mailbox disks are not healthy alert frequently but the states of mailboxs disks showing on disk show command are normal.

9/23/2023 14:20:24  node1  ERROR         diskown.errorDuringIO:error 25 (no valid path to disk) on disk 0f.22 (S/N xxxxxxxxxxxx) while reading reservation state

9/23/2023 14:20:24　node1  ERROR         disk.readReservationFailed: Disk read reservation failed on 0f.22 CDB 0x5e:01 - SCSI:no sense (0 0　0)

9/23/2023 14:20:24  node1  ERROR         diskown.errorDuringIO: error 25 (no valid path to disk) on disk 0f.21 (S/N　xxxxxxxxxxxx) while reading reservation state

9/23/2023 14:20:24  node1  ERROR         disk.readReservationFailed:Disk read reservation failed on 0f.21 CDB 0x5e:01 - SCSI:no sense (0 0 0)

9/23/2023 14:20:00  node1  EMERGENCY　　　monitor.globalStatus.critical: Controller failover of node2 is not possible: Mailbox disks are not healthy.