Not receiving AutoSupport e-mails from ONTAP due to 550 5.1.7 invalid email account

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Visibility:: Public

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Category:: ontap-9

Specialty:: CORE

Last Updated:

Applies to

ONTAP 9
AutoSupport
Transport SMTP

Issue

AutoSupport is enabled but not sending logs.
A notifyd log shows MAIL failed: 550 5.1.7:

(message: Try smtp ASUP delivery: seq num= 4##, subj= HA Group Notification from node02 (MANAGEMENT_LOG) NOTICE)

(message: asup_job opened '/mroot/etc/log/autosupport/202400024.0' fd=16)

(message: Host mail.company.com:25 was resolved.)

(message: IPv6: (none))

(message: IPv4: ###.###.17.10, ###.###.65.23)

(message:   Trying ###.###.17.10:25...)

(message: Connected to mail.company.com (###.###.17.10) port 25)

(message: 220 user.company.net ESMTP Tue, 27 Aug 2024 01:27:03 +0200)

(message: EHLO node02.company.net)

(message: 250-user.company.net Hello user.company.net [10.##.##.##], pleased to meet you)

(message: 250-ENHANCEDSTATUSCODES)

(message: 250-PIPELINING)

(message: 250-8BITMIME)

(message: 250-SIZE)

(message: 250-DSN)

(message: 250-STARTTLS)  

(message: 250-DELIVERBY)

(message: 250 HELP)

(message: MAIL FROM:<user@company.com>)

(message: 550 5.1.7 <user@company.com>... Unknown User user@company.com)

(message: MAIL failed: 550)

(message: QUIT)

(message: 221 2.0.0 user.company.net closing connection)

(message: Closing connection)

(message: Failed to transmit smtp asup 4##, curl error: Failed sending data to the peer)

autosupport history show -instance shows timeout when connecting to the SMTP server:

SMTP connectivity check failed for destination. Error: Timeout was reached when connecting to the server