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EMS email notifications fail when SMTP username contains special characters

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Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • EMS (Event Management System)

Issue

EMS (Event Management System) email notifications are not delivered to the configured SMTP server, even when the configuration appears correct.

Typical observations include:

The following errors are observed in notifyd logs:
[kern_notifyd:info:2453] 0x8105f2600: 0: ERR: EMS::EMAIL_HANDLER: Email delivery to address:  mailadress@mail.domain.com through mailhost Hostname:password@mail.domain.com:password@mail.domain.com failed. Reason: URL using bad/illegal format or missing URL
[kern_notifyd:info:2453] 0x8105f2600: 0: ERR: EMS::EMAIL_HANDLER: URL rejected: Port number was not a decimal number between 0 and 65535

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