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EMS Alerts to AIQUM Failing Due to SSL Connection Error

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Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • Ontap 9.131P13
  • Active IQ Unified Manager (AIQUM)

Issue

  • EMS alerts fail to send to Active IQ Unified Manager.
  • The following messages appear in the logs:
00000022.00e9b1fa 04882d7b Wed May 07 2025 15:23:04 +10:00 [kern_notifyd:info:2546] 0x810522300: 0: ERR: EMS::REST_API_HANDLER: Unable to send the event LUN.offline to the destination https://oncommand-ucmode.its.cii_encrypt/tY1Tv/HlO3D5UfCookyVbuYTZheHJY5mT80AesPpqOI=/cii_encrypt.au:9443/acq/ontap/ems. Reason: SSL connect error
...
00000022.00e9a982 04882356 Wed May 07 2025 15:18:43 +10:00 [kern_notifyd:info:2546] read callhome event: callhome.arw.activity.seen
00000022.00e9a983 04882356 Wed May 07 2025 15:18:43 +10:00 [kern_notifyd:info:2546] first level screening for callhome event: callhome.arw.activity.seen (name callhome.arw.activity.seen, src mhost)
00000022.00e9a985 04882356 Wed May 07 2025 15:18:43 +10:00 [kern_notifyd:info:2546] 0x810522300: 0: ERR: EMS::REST_API_HANDLER: Unable to send the event callhome.arw.activity.seen to the destination https://oncommand-ucmode.its.cii_encrypt/tY1Tv/HlO3D5UfCookyVbuYTZheHJY5mT80AesPpqOI=/cii_encrypt.au:9443/acq/ontap/ems. Reason: SSL connect error
00000022.00e9a987 04882356 Wed May 07 2025 15:18:45 +10:00 [kern_notifyd:info:2546] Creating autosupport with sequence number 3621, event callhome.arw.activity.seen

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