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Cluster lost connection to NetApp Web Services after TO/GB

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Category:
oncommand-system-manager
Specialty:
CORE
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Applies to

  • ONTAP 9
  • ONTAP System Manager (OSM)
  • SSL

Issue

  • After a takeover and giveback, OSM is no longer accessible
  • Cluster acquisition failed in ActiveIQ Unified Manager
  • All API based operations (like Ansible/NABOX/CommVault) fail
  • Apache_error.log shows:
[pid 9033:tid 34379474176] AH02312: Fatal error initialising mod_ssl, exiting.
[ssl:error] [pid 9033:tid 34379474176] [client xx.xx.xx.xx:54772] [vserver 4294967295] Failed to initialize SSL context
[ssl:notice] [pid 9033:tid 34379499776] [client xx.xx.xx.xx:54784] [vserver 4294967295] Setting server certificate chain file /mroot/etc/vserver_4294967295/certificates/ssl/server/ec934493-c449-11eb-acb7-00a0989e7793/chain.pem
[ssl:notice] [pid 9033:tid 34379499776] [client xx.xx.xx.xx:54784] [vserver 4294967295] Certificate-based client authentication is not configured for this vserver
[ssl:emerg] [pid 9033:tid 34379499776] AH01903: Failed to configure CA certificate chain!

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