Skip to main content
NetApp Knowledge Base

Autosupport fails to send via SMTP after the mail server was changed

  1. Last updated
  2. Save as PDF
Views:
114
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • Autosupport (ASUP)

Issue

  • Autosupport fails to send via SMTP after the mail server was changed via system node autosupport modify -mail-hosts command.
    • Old mail host IP:   100.65.11.22
    • New mail host IP: 100.65.11.33
  • The ping test between ONTAP and the new mail server is OK.
  • The mail server and firewall have been configured to use SMTP port 25 for network communication.
  • notifyd log reports Connectivity check to SMTP Mail Host 100.65.11.33 destination failed. Reason: Timeout was reached

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.