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AutoSupport is failing to deliver: status is stuck in initializing

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750
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport

Issue

AutoSupport was stuck in initializing for months.

::> date
Node      Date                     Time zone
--------- ------------------------ -------------------------
cluster1a
          Mon Feb 01 14:40:37 2021 America/New_York
cluster1b
          Mon Feb 01 14:40:37 2021 America/New_York
2 entries were displayed.

::> autosupport history show
             Seq                                    Attempt  Percent  Last
Node         Num   Destination Status               Count    Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
cluster1a
             4
                   smtp        initializing         1        -        10/3/2020 08:20:30
                   http        initializing         1        -        10/3/2020 08:20:30
                   noteto      initializing         1        -        10/3/2020 08:20:30
             3
                   smtp        ignore               1        -        10/2/2020 08:15:28
                   http        ignore               1        -        10/2/2020 08:15:28
                   noteto      ignore               1        -        10/2/2020 08:15:28
             2
                   smtp        ignore               1        -        10/1/2020 08:05:57
                   http        ignore               1        -        10/1/2020 08:05:57
                   noteto      ignore               1        -        10/1/2020 08:05:57

 

 

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