AutoSupport e-mail not sent when autosupport config adds multiple domain addresses
Applies to
- ONTAP 9
- AutoSupport (ASUP)
Issue
- ASUP e-mail is not sent.
- ASUP configures multiple domain addresses similar to the following:
cluster1::> autosupport show -node cluster1-01 -instance
Node: cluster1-01
State: enable
SMTP Mail Hosts: mailhost
From Address: Postmaster
List of To Addresses: abc@abc.com
(DEPRECATED) List of Noteto Addresses: efg@efg.com, hij@hij.com
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: disable
Protocol to Contact Support: https
Support URL for HTTP/HTTPS: XXXX.com/asupprod/post/1.0/postAsup
Support URL for HTTP/S PUT: XXXX.com/put/AsupPut
Support Proxy URL:
Support Address: XXXX@XXXX.com
Hostname Subject: false
NHT Enable: true
Performance Data Enable: true
Retry Interval: 4m
Retry Count: 15
Reminder Enable: true
(DEPRECATED) Last Subject Sent: MANAGEMENT_LOG
(DEPRECATED) Last Time Sent: 2/26/2021 00:22:13
Maximum HTTP Size: 50MB
Maximum SMTP Size: 5MB
Remove Sensitive Data: false
Validate Digital Certificate Received: true
AutoSupport OnDemand Server URL: https://XXXX.com/aods/asupmessage
- The following log records to
Notify.log
:
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: RCPT TO:<XXXX@XXXX.XX.jp>)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: SMTP 0x80XXXXXXX state change from MAIL to RCPT)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: 250 2.1.5 OK XXXXXXXXXXXXXX.XXX - gsmtp)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: RCPT TO:<XXXX@XXXX.com>)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: 451-4.3.0 Multiple destination domains per transaction is unsupported. Please)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: 451 4.3.0 try again. XXXXXXXXXXXXXX.XXX - gsmtp)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: RCPT failed: 451)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: DO phase failed)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: multi_done)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: Marked for [closure]: SMTP done with bad status)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: QUIT)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: SMTP 0x80XXXXXXX state change from RCPT to QUIT)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: 221 2.0.0 closing connection XXXXXXXXXXXXXX.XXX - gsmtp)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: SMTP 0x80XXXXXXX state change from QUIT to STOP)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: Closing connection 0)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: The cache now contains 0 members)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: Expire cleared (transfer 0x80XXXXXXX))
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: Failed to transmit smtp asup 714, curl error: Failed sending data to the peer)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: asup_job sent '/mroot/etc/log/autosupport/2021XXXXXXXXX.0' mailserver=XXXXXX.XXXXXX.com fd=31 t=XXXXXXX status=0)
XXXXXXXX XXX XXX XX XXXX XX:XX:XX +09:00 [kern_notifyd:info:1196] (category: 1196:714:deliver) (emittime: X/XX/XXXX XX:XX:XX) (message: Failed to deliver smtp with subject: HA Group Notification from cluster1-01 (USER_TRIGGERED (XXXXX)) NOTICE)