A specified node in a multiple-node cluster fails to send ASUP

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Views:: 296

Visibility:: Public

Votes:: 0

Category:: ontap-9

Specialty:: core

Last Updated:

Applies to

ONTAP 9
AutoSupport (ASUP)

Issue

A specified node in a multiple-node cluster fails to send ASUP via HTTPS.
system node autosupport check show-details shows HTTPS check failed.

Category: https Component: https-put-destination Status: failed Detail: HTTPS PUT connectivity check failed for destination: https://support.netapp.com/put/AsupPut/. Error: SSL connect error

Component: https-post-destination Status: failed Detail: HTTPS POST connectivity check failed for destination: https://support.netapp.com/asupprod/post/1.0/postAsup. Error: SSL connect error

notifyd log indicates SSL Connection is reset:

(emittime: 7/16/2023 02:09:14) (message: TLSv1.2 (OUT), TLS handshake, Finished (20):)

00000020.008fec30 01d4e3b2 Sun Jul 16 2023 02:37:17 +09:00 [kern_notifyd:info:1620] (category: 1620:3812:deliver) (emittime: 7/16/2023 02:09:14) (message: OpenSSL SSL_connect: Connection reset by peer in connection to support.netapp.com:443 )

00000020.008fec31 01d4e3b2 Sun Jul 16 2023 02:37:17 +09:00 [kern_notifyd:info:1620] (category: 1620:3812:deliver) (emittime: 7/16/2023 02:09:14) (message: Marked for [closure]: Failed HTTPS connection)