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node down following "SP HBT STOPPED" error due to faulty motherboard

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Category:
fas-systems
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hw
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Applies to

  • FAS2720
  • FAS2820
  • FAS8200
  • FAS9500

Issue

  • Node down and unable to boot following SP HBT STOPPED error:

Sun Aug 17 15:41:30 +0000 [node01: nphmd: hm.alert.raised:alert]: Alert Id = SPLinkDownAlert , Alerting Resource = SP Config raised by monitor controller
Mon Aug 18 05:12:16 +0000 [node01: spsm_listener: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
Mon Aug 18 05:12:16 +0000 [node01: spsm_listener: sp.heartbeat.stopped:error]: Have not received a packet heartbeat from the Service Processor (SP) in last 540 seconds.
Mon Aug 18 05:17:08 +0000 [node01: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the SP)

  • Unable to access BMC.

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