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Why the node serial number does not appear in the Support Site to open a case

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fas-systems
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generalsupport
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Applies to

NetApp Support Site

Answer

  • The NetApp Support Site only shows nodes with an active support contract
  • If a motherboard is replaced, that changes the serial number of the node and the support contract will be removed from the old Serial Number and transferred to the new Serial Number

Additional Information

If there are any display issues in the NetApp Support Site, open a non-technical case
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