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Takeover after no heartbeat was detected from the partner node on AFF A400,FAS8700,FAS8300

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Category:
fas-systems
Specialty:
hw
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Applies to

  • ONTAP 9
  • AFF A400
  • FAS8700
  • FAS8300

Issue

  • Unexpected Node down 
  • Partner node reports a takeover due to loss of heartbeat

[Node-02: kltp: clam.heartbeat.state.change:info]: Heartbeats to node (name=Node-01, ID=1000) are Failing.
[Node-02: cf_main: cf.fsm.takeover.noHeartbeat:alert]: Failover monitor: Takeover initiated after no heartbeat was detected from the partner node.

  • Event logs from BMC report the following

 b8b | 03/19/2024 | 13:00:38 | Battery Learning #0xc4 | In progress | Asserted
 b8c | 03/19/2024 | 17:14:26 | System Event #0xff | Timestamp Clock Sync | Asserted
 b8d | 03/19/2024 | 17:14:29 | System Event #0xff | Timestamp Clock Sync | Asserted
 b8e | 03/20/2024 | 00:36:49 | Battery Learning #0xc4 | In progress | Asserted
 b8f | 03/20/2024 | 06:38:09 | Power Unit #0xb2 | Power on | Asserted | from channel 1
 b90 | 03/20/2024 | 06:40:34 | Watchdog 2 #0xb1 | Timer expired (OEM) | Asserted
 b91 | 03/20/2024 | 06:41:08 | Power Unit #0xb2 | Power on | Asserted | from channel 1
 b92 | 03/20/2024 | 06:42:45 | Watchdog 2 #0xb1 | Timer expired (OEM) | Asserted
 b93 | 03/20/2024 | 06:44:54 | Watchdog 2 #0xb1 | Timer expired (OEM) | Asserted
 b94 | 03/20/2024 | 07:11:18 | Power Unit #0xb2 | Power on | Asserted | from channel 1
 b95 | 03/20/2024 | 07:13:44 | Watchdog 2 #0xb1 | Timer expired (OEM) | Asserted
 b96 | 03/20/2024 | 07:15:54 | Watchdog 2 #0xb1 | Timer expired (OEM) | Asserted

  • Node still down after motherboard reseat 

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