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SP/BMC inaccessible with the error: Unable to update SP network information at this time

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Applies to

  • FAS/AFF
  • ONTAP 9
  • Baseboard Management Controller (BMC)
  • Service Processor (SP)

Issue

  • Unable to access SP/BMC via SSH.
  • The SP/BMC IP address is not pingable.
  • The following events are reported in the event logs:

splog.warnings: Could not retrieve logs from the SP for 24 hours: splogd is running in degraded mode and having difficulty getting splogs from the SP FW

[Node-1: rlm_hbtrcv_non_blocking: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Unable to update SP network information at this time.

[cluster_node0: servprocd: splog.sp.not.accessible:error]: The SP on the remote node (cluster_node1) is not accessible because of The Service Processor on node "cluster_node1" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again..

  • The sysconfig -a output for BMC or SP marked as unknown:

     Service Processor        Status: Online
        Firmware Version:   11.5
        Mgmt MAC Address:   xx:xx:xx:xx:xx:xx
        Ethernet Link:      unknown, full duplex, auto-neg complete
        Using DHCP:         no
        IPv4 configuration:
        IP Address:         unknown
        Netmask:            unknown
        Gateway:            unknown

 

 

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