SAS adapter port PHYs disabled all except one after shelf added

Last updated
Save as PDF
Share
1. Share
2. Tweet
3. Share

Views:: 501

Visibility:: Public

Votes:: 0

Category:: aff-series

Specialty:: hw

Last Updated:

Applies to

Disk shelf DS2246 added to Metrocluster
Disk model X356_TPM4V3T8AME

Issue

Added disk shelf containing disk models X357_TPM4V3T8AME
Multiple disks show as failed

62.0 : NETAPP   X356_TPM4V3T8AME NA03 3662.5GB 520B/sect (XXXXXXXXXXXX)

62.1 : NETAPP   X356_TPM4V3T8AME NA03 3662.5GB 520B/sect (XXXXXXXXXXXX) (Failed)

62.2 : NETAPP   X356_TPM4V3T8AME NA03 3662.5GB 520B/sect (XXXXXXXXXXXX) (Failed)

62.3 : NETAPP   X356_TPM4V3T8AME NA03 3662.5GB 520B/sect (XXXXXXXXXXXX) (Failed)

62.4 : NETAPP   X356_TPM4V3T8AME NA03    0.0GB   0B/     (Failed-Unsupported)

62.5 : NETAPP   X356_TPM4V3T8AME NA03 3662.5GB 520B/sect (XXXXXXXXXXXX) (Failed)

62.6 : NETAPP   X356_TPM4V3T8AME NA03 3662.5GB 520B/sect (XXXXXXXXXXXX) (Failed)

62.7 : NETAPP   X356_TPM4V3T8AME NA03 3662.5GB 520B/sect (XXXXXXXXXXXX)

62.8 : NETAPP   X356_TPM4V3T8AME NA03 3662.5GB 520B/sect (XXXXXXXXXXXX) (Failed)

62.9 : NETAPP   X356_TPM4V3T8AME NA03    0.0GB   0B/sect (Failed-Unsupported)

62.10: NETAPP   X356_TPM4V3T8AME NA03 3662.5GB 520B/sect (XXXXXXXXXXXX)

62.11: NETAPP   X356_TPM4V3T8AME NA03 3662.5GB 520B/sect (XXXXXXXXXXXX) (Failed)

Disks were reseated but still appeared as failed
All SAS ports on the adapter show as having disabled PHYs, including ports that aren't connected to the newly added shelf

Cluster::*> storage port show -node Node-01 *

Cable Length: 2m Cable End Identifier: end_1 Cable Identifier: 500a09800856a299-500a09800e4055f4 Port Speed: 12 Gb/s Port State: enabled Port Status: online-degraded Error Type: online-degraded Error Severity: Error Error Text: The port is in online degraded state. Corrective Action: Check cable connections. Phy State: [0] disabled, offline, 0 Gb/s [1] disabled offline, 0 Gb/s [2] disabled, offline, 0 Gb/s [3] enabled, online, 12 Gb/s

Cables, IOMs reseated but issue persists
Takeover / Giveback performed, disks remain failed (Failed-Unsupported drives don't appear failed any longer)
Failed drives were replaced however errors continue

[Node-01: disk_server_0: disk.ioMediumError:notice]: Medium error on disk 0b.62.3: op 0x28:00000010:0008 sector 16 SCSI:medium error - Unrecovered read error - If the disk is in a RAID group, the subsystem will attempt to reconstruct unreadable data (3 11 ff 0) (4492) Disk 0b.62.3 Shelf 62 Bay 3 [NETAPP X356_TPM4V3T8AME NA03] S/N [XXXXXXXXXXXX] UID [50000397:9C902830:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000]

[Node-01: pmcsas_timeout_0: sas.device.quiesce:debug]: Adapter 0a encountered a command timeout on disk device 0c.62.1. Quiescing the device.

[Node-01: pmcsas_timeout_0: sas.device.quiesce:debug]: Adapter 0a encountered a command timeout on disk device 0b.62.3. Quiescing the device.

[Node-01: pmcsas_timeout_0: sas.device.quiesce:debug]: Adapter 0a encountered a command timeout on disk device 0b.62.11. Quiescing the device.