Skip to main content
NetApp Knowledge Base

PSU indicates incorrect status due to unresponsive SP on the partner node

  1. Last updated
  2. Save as PDF
Views:
125
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • FAS8200
  • ONTAP 9
  • Service Processor (SP)
  • Power Supply Unit (PSU)
  • The partner node is shut down and no response

Issue

system sensors command on SP displays incorrect status for the optimal PSU:

  • Both PSU1 and PSU2 have BAD status

PSU2 need replacement                       NO
PSU1 need replacement                       NO
PSU2                                       BAD
PSU1                                       BAD

PSU2 FRU Fan                               BAD
PSU2 FRU Power                              ON
PSU1 FRU Fan                               BAD
PSU1 FRU Power                              ON

  • Both PSU1 and PSU2 are in a MULTIFAULT status

PSU1                                    MULTIFAULT
PSU2                                    MULTIFAULT

  • PSU sensors are displayed as not_available

PSU1 Temp                not_available     -- C         0 C         5 C        50 C        60 C
PSU1 Curr                not_available     -- mA       --          --          --          --
PSU1 Fan1 Speed          not_available     -- RPM    4500 RPM    4600 RPM      --          --
PSU1 Fan1 Fault          not_available      --
PSU1 Fan2 Speed          not_available     -- RPM    4500 RPM    4600 RPM      --          --
PSU1 Fan2 Fault          not_available      --
PSU1 Pwr In OK                              OK
PSU1 Pwr Out OK                             OK
PSU1 FAULT                                  OK
PSU1 Input Type          not_available      --
PSU1 Over Temp           not_available      --
PSU1 Over Volt           not_available      --
PSU1 Over Curr           not_available      --
PSU1 Crest Factor        not_available     --        1000          --        1728        2000
PSU1 InPwr Monitor       not_available     -- mW       --          --          --          --
PSU2 Present                            PRESENT
PSU2 Temp                not_available     -- C         0 C         5 C        50 C        60 C
PSU2 Curr                not_available     -- mA       --          --          --          --
PSU2 Fan1 Speed          not_available     -- RPM    4500 RPM    4600 RPM      --          --
PSU2 Fan1 Fault          not_available      --
PSU2 Fan2 Speed          not_available     -- RPM    4500 RPM    4600 RPM      --          --
PSU2 Fan2 Fault          not_available      --
PSU2 Pwr In OK                              OK
PSU2 Pwr Out OK                             OK
PSU2 FAULT                                  OK
PSU2 Input Type          not_available      --
PSU2 Over Temp           not_available      --
PSU2 Over Volt           not_available      --
PSU2 Over Curr           not_available      --
PSU2 Crest Factor        not_available     --        1000          --        1728        2000
PSU2 InPwr Monitor       not_available     -- mW       --          --          --          -

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.