PHY X is reporting an unknown link rate for all drawers managed by Module B

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Category:: fas-systems

Specialty:: HW

Last Updated:

Applies to

DS460C shelves
IOM12B

Issue

PHY X is reporting an unknown link rate alerts generated for all drawers that managed by IOM12B B module.

EMS:
[?] Thu Jul 25 20:00:00 [node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors. [?] Thu Jul 25 20:00:32 [node-01: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "0", module "B", drawer "1", PHY "0" is reporting an unknown link rate. [?] Thu Jul 25 20:00:32 [node-01: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "0", module "B", drawer "2", PHY "0" is reporting an unknown link rate. [?] Thu Jul 25 20:00:32 [node-01: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "0", module "B", drawer "3", PHY "0" is reporting an unknown link rate. [?] Thu Jul 25 20:00:32 [node-01: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "0", module "B", drawer "4", PHY "0" is reporting an unknown link rate. [?] Thu Jul 25 20:00:32 [node-01: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "0", module "B", drawer "5", PHY "0" is reporting an unknown link rate.

[?] Thu Jul 25 20:00:00 [node-02: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors. [?] Thu Jul 25 20:00:07 [node-02: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "0", module "B", drawer "1", PHY "0" is reporting an unknown link rate. [?] Thu Jul 25 20:00:07 [node-02: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "0", module "B", drawer "2", PHY "0" is reporting an unknown link rate. [?] Thu Jul 25 20:00:07 [node-02: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "0", module "B", drawer "3", PHY "0" is reporting an unknown link rate. [?] Thu Jul 25 20:00:07 [node-02: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "0", module "B", drawer "4", PHY "0" is reporting an unknown link rate. [?] Thu Jul 25 20:00:07 [node-02: dsa_disc: ses.shelf.drwr.phy.rateunkwn:alert]: Drive shelf "0", module "B", drawer "5", PHY "0" is reporting an unknown link rate.

STORAGE FAULT SHOW -V
Enclosure Status: information Channel: 0a Shelf: 0 Shelf Type: DS460-12 Product Serial Number: xxxxxxxxxxxxx Module Type: IOM12B

Enclosure: Element Status Status Bytes Status Descriptions 1: OK 01,00,02,00 FAIL

Drawers Control Module: Element Status Status Bytes Status Descriptions 1 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0 2 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0 3 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0 4 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0 5 [IOM12B A] : OK 01,00,01,01 REPORT, TYPE BIT0 6 [IOM12B B] : CRITICAL 02,40,00,00 FAIL 7 [IOM12B B] : CRITICAL 02,40,00,00 FAIL 8 [IOM12B B] : CRITICAL 02,40,00,00 FAIL 9 [IOM12B B] : CRITICAL 02,40,00,00 FAIL 10 [IOM12B B] : CRITICAL 02,40,00,00 FAIL

SYSCONFIG-A
Shelf 0: DS460-12 Firmware rev. IOM12B A: 0100 IOM12B B: 0100

From the SYSCONFIG-A, there are no missing disks.