Offline SAS host adapter and all phys are disabled due to faulty SAS adapter card
Applies to
- AFF-A250
- Ontap 9.11.1
Issue
- SAS host adapter on all the nodes shows offline and all the phys of the ports shows disabled
- SAS card firmware and other details are not recoginized by the system
sysconfig -a
example:
::> system node run -node * -command sysconfig -a
slot 1: SAS Host Adapter 1a (Broadcom SAS3616W rev. 2, SAS, <OFFLINE (hard)>)
Firmware rev: 14.00.00.00
NVDATA rev:
Base WWN: 0:000000:0000000:00
Temperature: Not Available
MFG Part Number: 111-04791
Board Name:
Assembly:
Serial number:
Phy State: [0] Disabled
[1] Disabled
[2] Disabled
[3] Disabled
[4] Disabled
[5] Disabled
[6] Disabled
[7] Disabled
[8] Disabled
[9] Disabled
[10] Disabled
[11] Disabled
[12] Disabled
[13] Disabled
[14] Disabled
[15] Disabled
Mini-SAS HD Vendor: not available
Mini-SAS HD Part Number: not available
Mini-SAS HD Type: not available
Mini-SAS HD Serial Number: not available
WARNING Takeover of the node is needed to replace/reseat the SAS adapter card, and followed by giveback once reseat or replace is done.
Make sure hosts has redundant connections with the nodes and MPIO is in place.
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- Issue remain post SAS adapter card reseat