Offline SAS host adapter and all phys are disabled due to faulty SAS adapter card

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Visibility:: Public

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Category:: aff-series

Specialty:: hw

Last Updated:

Applies to

AFF-A250
Ontap 9.11.1

Issue

SAS host adapter on all the nodes shows offline and all the phys of the ports shows disabled
SAS card firmware and other details are not recoginized by the system
sysconfig -a example:

::> system node run -node * -command sysconfig -a slot 1: SAS Host Adapter 1a (Broadcom SAS3616W rev. 2, SAS, <OFFLINE (hard)>) Firmware rev: 14.00.00.00 NVDATA rev: Base WWN: 0:000000:0000000:00 Temperature: Not Available MFG Part Number: 111-04791 Board Name: Assembly: Serial number: Phy State: [0] Disabled [1] Disabled [2] Disabled [3] Disabled [4] Disabled [5] Disabled [6] Disabled [7] Disabled [8] Disabled [9] Disabled [10] Disabled [11] Disabled [12] Disabled [13] Disabled [14] Disabled [15] Disabled Mini-SAS HD Vendor: not available Mini-SAS HD Part Number: not available Mini-SAS HD Type: not available Mini-SAS HD Serial Number: not available

WARNING

Takeover of the node is needed to replace/reseat the SAS adapter card, and followed by giveback once reseat or replace is done.

Make sure hosts has redundant connections with the nodes and MPIO is in place.

Issue remain post SAS adapter card reseat