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ONTAP Upgrade paused : Giveback Failed due to partner missing file system disks

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Category:
ontap-9
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hw
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Applies to

  • ONTAP 9
  • AFF
  • FAS
  • SAS shelves

Issue

  • ONTAP upgrade paused with Giveback Failed due to partner missing file system disks
 
Cluster::> storage failover show
 
Takeover
Node           Partner        Possible State Description
-------------- -------------- -------- -------------------------------------
Cluster-01    Cluster-02      false    Normal giveback not possible: partner missing file system disks
Cluster-02    Cluster-01      -        Waiting for giveback
 
Cluster::> cluster image show-update-progress
Estimated         Elapsed
Update Phase         Status                   Duration        Duration
-------------------- ----------------- --------------- ---------------
Pre-update checks    completed                00:10:00        00:00:52
Data ONTAP updates   paused-on-error          01:17:00        01:17:16
 
Details:
Node name            Status            Status Description
-------------------- ----------------- --------------------------------------
Cluster-01          waiting
Cluster-02          failed            Error: Giveback failed.
Action: Use the "storage failover giveback -ofnode "Cluster-02"" command to trigger giveback of the node "Cluster-02".
 
  • From events logs, the disks are missing:
 
Jun 23 10:22:11 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0A4B18:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.
Jun 23 10:22:11 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0B1B44:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.
Jun 23 10:22:11 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0A1F30:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.
Jun 23 10:22:11 [Cluster-02:cf.disk.invent.mismatchalt:ALERT]: Status of some of the disks has changed or the node (Cluster-02) is missing 24 disks (detailed logs have been throttled).
Jun 23 10:22:11 [Cluster-02:callhome.sfo.miscount:error]: Call home for HA GROUP ERROR: DISK/SHELF COUNT MISMATCH
Jun 23 11:22:12 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0A4B18:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.
Jun 23 11:22:12 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0B1B44:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.
Jun 23 11:22:12 [Cluster-02:cf.disk.inventory.mismatch:error]: Status of the disk ?.? (5000CCA0:2E0A1F30:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000) has recently changed or the node (Cluster-02) is missing the disk.
Jun 23 11:22:12 [Cluster-02:cf.disk.invent.mismatchalt:ALERT]: Status of some of the disks has changed or the node (Cluster-02) is missing 24 disks (detailed logs have been throttled).
 
  • The node-01 is unable to recognize the shelf-2.
Cluster::> system node run -node * -c sasadmin expander_map
 
Node: Cluster-01
Expanders on channel 0a:
Level    1: WWN 500a0980082645cd, ID  1, Serial Number ' SHJSG1843XXXXXX', Product 'DS21212IOM12A   ', Rev '0260', Slot B
Expanders on channel 0b:
Level    1: WWN 500a09800b193bbf, ID  0, Serial Number ' SHFFG1843XXXXXX', Product 'DS22412IOM12E   ', Rev '0120', Slot A
 
Node: Cluster-02
Expanders on channel 0a:
Level    1: WWN 500a09800771ddbf, ID  2, Serial Number ' SHFFG1646XXXXXX', Product 'DS224IOM6       ', Rev '0191', Slot B
Expanders on channel 0b:
Level    1: WWN 500a09800b1626bf, ID  0, Serial Number ' SHFFG1843XXXXXX', Product 'DS22412IOM12E   ', Rev '0120', Slot B
Level    2: WWN 500a09800826458d, ID  1, Serial Number ' SHJSG1843XXXXXX', Product 'DS21212IOM12A   ', Rev '0220', Slot A

 

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