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ONTAP EMS reports ses.shelf.unsupportAllowErr:alert Unsupported disk shelf found

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Applies to

  • ONTAP 9.4 and later (for IOM3 shelf modules)
    • DS4243 shelf
  • ONTAP 9.16.1 and later (for IOM6 shelf modules)
    • DS2246 shelf
    • DS4246 shelf
    • DS4486 shelf

Issue

  • EMS messaging:

nodeclst001-01: dsa_disc: ses.shelf.unsupportAllowErr:alert]: Unsupported disk shelf found on channel xx.

  • This may also result in repeated emails from AutoSupport notifications:

Message: ses.shelf.unsupportAllowErr: Unsupported disk shelf found on channel xx.

  • Multiple disks may report scsi errors in event log (EMS):

[node1: scsi_cmdblk_strthr_admin: scsi.cmd.checkCondition:debug]: Unknown device 0a.05.99: Check Condition: CDB 0x12: Sense Data SCSI:hardware error - (0x4 - 0x44 0x0 0x0)(0).）

  • From SYSCONFIG-A:

Shelf ?: unsupported DS4243, IOM3
Shelf ?: unsupported ,  

  • Uprade Advisor will alert you if you have an unsupported IOM3 or IOM6 before upgrade to a version where support has been discontinued:

clipboard_e35060f0d38a63ecbbbe063eac7b80610.png

 

 

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