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Node not responding with DualControllerNonHa_Alert notifications

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Category:
fas-systems
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hw
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Applies to

  • FAS8200
  • ONTAP 9.11.1P2

Issue

  • Node not responding
  • EMS alerts for multiple shelves:

[node_name-02: schmd: hm.alert.raised:alert]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:37:f4:f9 raised by monitor system-connect
[node_name-02: schmd: hm.alert.raised:alert]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:37:f5:19 raised by monitor system-connect
[node_name-02: schmd: hm.alert.raised:alert]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:37:f7:2c raised by monitor system-connect
[node_name-02: schmd: hm.alert.raised:alert]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:37:ff:c0 raised by monitor system-connect
[node_name-02: schmd: hm.alert.raised:alert]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:38:8c:6c raised by monitor system-connect
[node_name-02: schmd: hm.alert.raised:alert]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:38:8f:50 raised by monitor system-connect
[node_name-02: schmd: hm.alert.raised:alert]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:0b:32:aa:47 raised by monitor system-connect
 

[node_name-02: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process schm: DualControllerNonHa_Alert[50:0a:09:80:08:37:f4:f9].

  • Health alerts reported:

Monitor           system-connect
Alert ID          DualControllerNonHa_Alert
Subsystem         SAS-connect_Cluster
Probable Cause    Configuration_error
Description
   Storage shelf 22 is connected to two controllers (node_name-02, node_name-01) that are not an HA pair.
   Storage shelf 21 is connected to two controllers (node_name-02, node_name-01) that are not an HA pair.
   Storage shelf 23 is connected to two controllers (node_name-02, node_name-01) that are not an HA pair.
   Storage shelf 13 is connected to two controllers (node_name-02, node_name-01) that are not an HA pair.
   Storage shelf 11 is connected to two controllers (node_name-02, node_name-01) that are not an HA pair.
   Storage shelf 20 is connected to two controllers (node_name-02, node_name-01) that are not an HA pair.
   Storage shelf 10 is connected to two controllers (node_name-02, node_name-01) that are not an HA pair.

  • Alerts cleared after node reboot:

[node_name-02: schmd: hm.alert.cleared:notice]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:37:f4:f9 cleared by monitor system-connect
[node_name-02: schmd: hm.alert.cleared:notice]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:37:f5:19 cleared by monitor system-connect
[node_name-02: schmd: hm.alert.cleared:notice]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:37:f7:2c cleared by monitor system-connect
[node_name-02: schmd: hm.alert.cleared:notice]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:37:ff:c0 cleared by monitor system-connect
[node_name-02: schmd: hm.alert.cleared:notice]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:38:8c:6c cleared by monitor system-connect
[node_name-02: schmd: hm.alert.cleared:notice]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:08:38:8f:50 cleared by monitor system-connect
[node_name-02: schmd: hm.alert.cleared:notice]: Alert Id = DualControllerNonHa_Alert , Alerting Resource = 50:0a:09:80:0b:32:aa:47 cleared by monitor system-connect

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