New AFF C250 is reported as AFF A250 and not able to recognize the Disks

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Category:: aff-series

Specialty:: hw

Last Updated:

Applies to

AFF C250
ONTAP 9.11.1P10

Issue

During the boot system reports

[localhost:disk.init.err.unsupported:error]: Disk 0n.3 is not recognized as a supported disk and cannot be used on this node.

[localhost:disk.init.err.unsupported:error]: Disk 0n.2 is not recognized as a supported disk and cannot be used on this node.

In maintenance mode, from sysconfig -v we see the following

Drives showing as Failed-Unsupported

slot 0: Virtual NVMe Host Adapter 0n ID Vendor Model FW Size 0 : NVMe X4020S173A15TNQF NA55 14651.0GB (3750730326 4160B/sect) (Failed-Unsupported) 1 : NVMe X4020S173A15TNQF NA55 14651.0GB (3750730326 4160B/sect) (Failed-Unsupported) 2 : NVMe X4020S173A15TNQF NA55 14651.0GB (3750730326 4160B/sect) (Failed-Unsupported) 3 : NVMe X4020S173A15TNQF NA55 14651.0GB (3750730326 4160B/sect) (Failed-Unsupported) 4 : NVMe X4020S173A15TNQF NA55 14651.0GB (3750730326 4160B/sect) (Failed-Unsupported)

All-Flash Optimized and Capacity Optimized set to true

NetApp Release 9.11.1P10: Thu May 25 08:28:26 EDT 2023

System ID: XXXXXXXXX (); partner ID: XXXXXXXX ()

System Serial Number: XXXXXXXXXX ()

System Rev: B4

System Storage Configuration: Single Path

System ACP Connectivity: Inband Active

SAS2/SAS3 Mixed Stack Support: none

All-Flash Optimized: true

Capacity Optimized: true

Model name as AFF A250

Backplane Part Number: 111-05401+A0

Backplane Serial Number: XXXXXXXXXXXXXXXXXX

slot 0: System Board 2.1 GHz (System Board XXVIII B4)

        Model Name:         AFF-A250