Skip to main content
NetApp Knowledge Base

Network port down with QSFP reporting no RX power

Views:
267
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
HW
Last Updated:

Applies to

  • ONTAP 9
  • XL710 Ethernet ports, hardware components:
    • X91440A NIC
    • X1144A NIC
    • X1147A NIC
    • AFF A700s onboard Ethernet ports

Issue

  • Network port down

slot 8: 10/40 Gigabit Ethernet Controller XL710 QSFP+        
e8e MAC Address:    d0:39:ea:4b:67:72 (auto-unknown-fd-down)            
QSFP Vendor:                     
QSFP Part Number:                
QSFP Serial Number:          
Device Type:        XL710 B1        
Firmware Version:   fw 5.20 nvm 5.05 etid 80008d4d        
Part Number:        111-02590        
Hardware Revision:  B0        
Serial Number:      032139001292

  • AutoSupport file ifconfig-vvvm shows no receive power on the QSFP:

e8e: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 9000
lane 1: RX: 0.00 mW (-24.32 dBm) TX: 0.38 mW (-4.18 dBm)
lane 2: RX: 0.00 mW (-40.00 dBm) TX: 0.38 mW (-4.18 dBm)
lane 3: RX: 0.00 mW (-40.00 dBm) TX: 0.38 mW (-4.11 dBm)
lane 4: RX: 0.00 mW (-21.80 dBm) TX: 0.41 mW (-3.87 dBm)

  • Cable has been confirmed to be connected at both ends

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.