NSM100 DIMM is unknown and disks are not seen behind module

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Visibility:: Public

Votes:: 0

Category:: fas-systems

Specialty:: hw

Last Updated:

Applies to

NSM100

Issue

There is a fault LED on the NS224 shelf
In storage show fault -v output, we can see the following error for DIMM on the NSM100

DIMM: Element Status Status Bytes Status Descriptions 1 [NSM100 A] : OK 01,00,00,00 2 [NSM100 A] : OK 01,00,00,00 3 [NSM100 A] : OK 01,00,00,00 4 [NSM100 A] : UNKNOWN 06,00,00,00 5 [NSM100 B] : OK 01,00,00,00 6 [NSM100 B] : OK 01,00,00,00 7 [NSM100 B] : OK 01,00,00,00 8 [NSM100 B] : OK 01,00,00,00

Although both storage ports to this module are UP, the disks are not seen behind either path/node to this module:

System Storage Configuration: Mixed-Path HA slot 0: Dual 40G/100G Ethernet Controller CX5 e0c MAC Address: a0:11:22:33:aa:44 (auto-100g_cr4-fd-up) QSFP Vendor: Amphenol QSFP Part Number: 112-00573 QSFP Serial Number: APF123456789 e0d MAC Address: a0:11:22:33:aa:44 (auto-100g_cr4-fd-up) e5b MAC Address: b0:aa:a1:b2:b3:44 (auto-100g_cr4-fd-up) QSFP Vendor: Molex QSFP Part Number: 112-00574 QSFP Serial Number: 93A123456789 Device Type: CX5 PSID(NAP0000001002) Firmware Version: 16.26.4012 Part Number: MCX516A-CCAT_C21 Hardware Revision: B2 Serial Number: MT12345657890 <<<< Missing disks behind adapters slot 0: Virtual iSCSI Host Adapter 0m

Both connections misisng disks are to this module, which can be see in the device-discovery ASUP output:

NetApp NS224.NSM100.SH00.A (v.0203) NetApp NS224.NSM100.SH00.A (v.0203)